SmallBizGenius Analysis

Supergoop receives mixed reviews, with customers praising the effectiveness and feel of certain sunscreens like Glowscreen and Matte Screen, while others report issues with packaging, expired products, and poor customer service. Despite some positive experiences, inconsistencies in product quality and fulfillment raise concerns for potential buyers.

Category Breakdown

Scores based on analysis of 12 recent reviews

Product Quality & Effectiveness

8.0/10

Many reviewers rave about the effectiveness and feel of specific Supergoop products, particularly the Glowscreen and Unseen Sunscreen. They describe them as silky, non-greasy, and effective at preventing sunburn, with some users claiming they'll never use another sunscreen brand: 'This sunscreen is amazing on my skin, like silk and lovely feel on skin.'

8 reviews mention this

Packaging Issues

3.0/10

Several reviewers complain about the packaging of certain products, particularly the Matte Screen, noting that air gets trapped in the tube, causing the product to shoot out and waste expensive sunscreen. One reviewer stated: 'The reason I stopped my subscription is because of the packaging is terrible...air gets trapped in it & then when you squeeze it sends (expensive) product flying across the room.'

3 reviews mention this

Customer Service

4.0/10

Some reviewers express dissatisfaction with Supergoop's customer service, citing issues such as being ghosted after requesting a refund for a product that caused a rash, receiving automated responses during holiday closures, and lack of apology for delayed orders. One reviewer noted: 'Never got the order...An automated message came back saying they were on vacation until January ! What kind of business does that???'

3 reviews mention this

Expired Products

2.0/10

One reviewer reported receiving sunscreen that was about to expire when purchasing directly from the Supergoop website, leading to frustration and a need for a replacement shipment. They stated: 'They sent me just about to be expired sunscreen. Then gaslighted me about how the expiration doesn’t matter.'

1 reviews mention this

Pros & Cons

What Customers Love

Silky and lightweight texture of some sunscreens Mentioned 5x
"This sunscreen is amazing on my skin, like silk and lovely feel on skin."
Effective sun protection Mentioned 4x
"Glowscreen is incredible. I would go on hours long walks, re-apply within two hours. It works. I do not get burnt."
No white cast Mentioned 2x
"There isn't a scent, goes on smooth with no whitecast. Love it!"
Pleasant shimmer/glow from Glowscreen Mentioned 3x
"The GlowScreen adds a soft SPF shimmer to my skin"
Can replace foundation Mentioned 1x
"I actually often forgo any use of foundation or makeup."

Common Complaints

Packaging issues leading to product waste Mentioned 3x
"Except that air gets trapped in it & then when you squeeze it sends (expensive) product flying across the room."
Potential for skin reactions/rashes Mentioned 1x
"I bought the Mineral Unseen Sunscreen and it gave me a horrible red itchy dry rash all over my face."
Poor customer service experiences Mentioned 3x
"Then they ghosted me!"
Receiving expired products when ordering directly Mentioned 1x
"They sent me just about to be expired sunscreen."
Inconsistent product quality Mentioned 1x
"Some Products Better Than Others"

Common Questions About Supergoop

Answers derived from customer review patterns

Is Supergoop legit and trustworthy?

Supergoop's legitimacy is somewhat mixed based on the reviews. While many customers praise the effectiveness and texture of specific products like Glowscreen and Unseen Sunscreen, others report negative experiences. Issues such as receiving expired products, experiencing adverse skin reactions, and encountering poor customer service raise concerns about consistency. Purchasing through authorized retailers like Sephora may offer a more reliable experience than ordering directly from Supergoop's website.

Based on 12 reviews

Does Supergoop have good customer service?

Customer service experiences with Supergoop appear to be inconsistent. Some reviewers report being ignored or receiving automated responses, particularly when seeking refunds or addressing order issues. One reviewer mentioned being 'ghosted' after requesting a refund for a product that caused a rash. The lack of personalized responses and apologies for errors contributes to a negative perception of their customer support.

Based on 3 reviews

Is Supergoop worth it for small business?

Whether Supergoop is worth it for small businesses depends on their specific needs and risk tolerance. If a business is seeking cosmetically elegant sunscreens for employees who work outdoors, some Supergoop products, like Glowscreen and Matte Screen, may be a good fit. However, the reported issues with packaging, expired products, and inconsistent customer service should be carefully considered. Businesses may want to test products thoroughly and consider purchasing through reliable retailers to mitigate potential problems.

Based on 12 reviews

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